Frequently Asked Questions
Everything you need to know about our artisanal products and services.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Yes, all Hereu Studio products come with a one-year limited warranty against manufacturing defects. This does not cover standard wear and tear or accidental damage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your specific location.